SOP Mastery: Designing Procedures That Prevent Human Error and Boost Reliability

Turn Error-Prone Workflows Into Success with Intuitive, Human-Centered SOP Designs!

Instructor :
Ginette Collazo

Webinar ID:
12794

Date: FEB 28, 2025 (FRI)

Start Time: 10 AM PT - 11:30 AM PT

Duration: 90 Mins.

What will you learn

    • Master SOP Writing Structures For Clear And Effective Procedures.
    • Develop Content That Aligns With Compliance And Operational Success.
    • Understand Human Error And Behavior For Enhanced Procedure Reliability.
    • Learn Best Practices For Terminology, Layouts, And Conditional Steps.
    • Explore Regulatory Compliance Requirements To Avoid Common Audit Issues.
    • Use Technology To Improve SOP Accessibility And ….
    • Master SOP Writing Structures For Clear And Effective Procedures.
    • Develop Content That Aligns With Compliance And Operational Success.
    • Understand Human Error And Behavior For Enhanced Procedure Reliability.
    • Learn Best Practices For Terminology, Layouts, And Conditional Steps.
    • Explore Regulatory Compliance Requirements To Avoid Common Audit Issues.
    • Use Technology To Improve SOP Accessibility And User Experience.
    • Identify And Fix Procedural Flaws To Minimize Human Errors.

Course Description

Human error remains the top cause of quality and production losses. With increasing reliance on standardized processes to ensure operational efficiency, the need for human-centered SOP design has never been greater.

This 90-minute training program empowers professionals to tackle human errors at their roots, starting with smarter, more effective procedure design. By combining insights into human psychology with practical techniques, this course equips you to create SOPs that minimize mistakes and maximize reliability.

Key Program Takeaways:

    • The Psychology of Error: Understand how human behavior contributes to errors and how to prevent them proactively.
    • Human-Centric SOP Design: Learn to identify weaknesses in procedures and apply human-engineering principles to make them more intuitive.
    • Real-World Application: Discover actionable methods to reduce error-prone behaviors and improve compliance through well-crafted instructions.

As 2024 ends, organizations are embracing cutting-edge strategies to improve productivity and reduce losses.

With compliance requirements tightening and errors becoming costlier, mastering SOP design is no longer optional—it’s essential for staying competitive.

This training is ideal for professionals in quality assurance, operations, compliance, and any role responsible for creating or maintaining procedures.

Transform your workflows, prevent costly mistakes, and take control of human reliability in your organization. Join us and make 2025 your year of error-free excellence!

Enroll Now!

Human error remains the top cause of quality and production losses. With increasing reliance on standardized processes to ensure operational efficiency, the need for human-centered SOP design has never been greater.

This 90-minute training program empowers professionals to tackle human errors at their roots, starting with smarter, more effective procedure design. By combining insights into human psychology with practical techniques, this course equips you to create SOPs that minimize mistakes and maximize reliability.

Key Program Takeaways:

    • The Psychology of Error: Understand how human behavior contributes to errors and how to prevent them proactively.
    • Human-Centric SOP Design: Learn to identify weaknesses in procedures and apply human-engineering principles to make them more intuitive.
    • Real-World Application: Discover actionable methods to reduce error-prone behaviors and improve compliance through well-crafted instructions.

As 2024 ends, organizations are embracing cutting-edge strategies to improve productivity and reduce losses.

With compliance requirements tightening and errors becoming costlier, mastering SOP design is no longer optional—it’s essential for staying competitive.

This training is ideal for professionals in quality assurance, operations, compliance, and any role responsible for creating or maintaining procedures.

Transform your workflows, prevent costly mistakes, and take control of human reliability in your organization. Join us and make 2025 your year of error-free excellence!

Enroll Now!

Why you should attend

Human error accounts for over 40% of incidents in manufacturing, with a significant portion directly tied to poorly designed procedures.

Regulatory audits often reveal that procedural weaknesses are among the top causes of non-compliance. If you’re looking to enhance your organization’s productivity, quality, and regulatory standing, this training is essential.

This 90-minute program offers actionable strategies to overcome procedural challenges and design Standard Operating Procedures (SOPs) that are clear, compliant, and aligned with human behavior.

Top Reasons to Attend:

    • Address Root Causes of Human Error: Learn how to identify and correct procedural gaps that lead to costly mistakes.
    • Enhance Regulatory Compliance: Discover techniques to ensure procedures meet the expectations of regulatory audits while remaining user-friendly.
    • Improve Productivity and Quality: Understand how human-engineered SOPs can streamline processes and reduce downtime caused by errors.
    • Stay Competitive in 2025 and Beyond: With compliance standards tightening, mastering error-proof SOP design is critical for maintaining your edge.
    • Develop Skills for Career Advancement: Acquire expertise in human-centric procedure design, a highly sought-after skill in quality, operations, and compliance roles.

This course is ideal for professionals in:

    • Manufacturing, where procedural errors can result in significant production losses.
    • Quality Assurance, tasked with ensuring processes meet rigorous standards.
    • Operations and Compliance, where precise SOPs are critical to smooth functioning and audit success.

Don’t wait for procedural weaknesses to become costly errors. Join us to transform your workflows and elevate your professional impact.

Register Today!

Human error accounts for over 40% of incidents in manufacturing, with a significant portion directly tied to poorly designed procedures.

Regulatory audits often reveal that procedural weaknesses are among the top causes of non-compliance. If you’re looking to enhance your organization’s productivity, quality, and regulatory standing, this training is essential.

This 90-minute program offers actionable strategies to overcome procedural challenges and design Standard Operating Procedures (SOPs) that are clear, compliant, and aligned with human behavior.

Top Reasons to Attend:

    • Address Root Causes of Human Error: Learn how to identify and correct procedural gaps that lead to costly mistakes.
    • Enhance Regulatory Compliance: Discover techniques to ensure procedures meet the expectations of regulatory audits while remaining user-friendly.
    • Improve Productivity and Quality: Understand how human-engineered SOPs can streamline processes and reduce downtime caused by errors.
    • Stay Competitive in 2025 and Beyond: With compliance standards tightening, mastering error-proof SOP design is critical for maintaining your edge.
    • Develop Skills for Career Advancement: Acquire expertise in human-centric procedure design, a highly sought-after skill in quality, operations, and compliance roles.

This course is ideal for professionals in:

    • Manufacturing, where procedural errors can result in significant production losses.
    • Quality Assurance, tasked with ensuring processes meet rigorous standards.
    • Operations and Compliance, where precise SOPs are critical to smooth functioning and audit success.

Don’t wait for procedural weaknesses to become costly errors. Join us to transform your workflows and elevate your professional impact.

Register Today!

Areas Covered

    • SOP Writing Outline: Understand the fundamental structure of an effective Standard Operating Procedure.
    • Content Development: Learn how to develop clear, concise, and complete procedure content.
    • The Rationale for Procedure Use: Discover why well-designed SOPs are critical for operational success and compliance.
    • Regulatory Compliance Background: Gain insights into the regulatory requirements that govern SOPs and ensure audit readiness.
    • Universal Purpose of Procedures: Explore the core objectives of SOPs and their role in maintaining process consistency.
    • The Human Perspective: Examine how human behavior and psychology influence the effectiveness of procedures.
    • Human Error as a Root Cause: Identify common procedural flaws that contribute to errors and how to address them.
    • The Thinking and Reading Process: Understand how users process information and apply it during task execution.
    • Common Mistakes and Causes: Learn to recognize frequent errors in SOPs and their underlying causes.
    • How to Create and Maintain a Procedure: Master the process of designing, updating, and managing effective procedures.
    • Goals of a Procedure: Clarify the objectives every SOP should meet to ensure reliability and compliance.
    • Good Procedure Writing Practices: Adopt best practices for writing SOPs, including:
      • Effective use of terminology
      • Optimal formats and layouts
      • Crafting clear and actionable steps and content
      • Incorporating familiar words and references
      • Using branching and conditional steps strategically
      • Proper use of precautions, warnings, and cautions
    • Procedure Styles: Learn about different procedural formats and when to use them.
    • Use of Electronic Information Networks for Procedure Access: Explore how technology enhances accessibility and usability of SOPs.

BONUS:

    1. PDF copy of the presentation handout for your future reference.
    2. Soft copy of the certificate of completion on request.
    3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
    • SOP Writing Outline: Understand the fundamental structure of an effective Standard Operating Procedure.
    • Content Development: Learn how to develop clear, concise, and complete procedure content.
    • The Rationale for Procedure Use: Discover why well-designed SOPs are critical for operational success and compliance.
    • Regulatory Compliance Background: Gain insights into the regulatory requirements that govern SOPs and ensure audit readiness.
    • Universal Purpose of Procedures: Explore the core objectives of SOPs and their role in maintaining process consistency.
    • The Human Perspective: Examine how human behavior and psychology influence the effectiveness of procedures.
    • Human Error as a Root Cause: Identify common procedural flaws that contribute to errors and how to address them.
    • The Thinking and Reading Process: Understand how users process information and apply it during task execution.
    • Common Mistakes and Causes: Learn to recognize frequent errors in SOPs and their underlying causes.
    • How to Create and Maintain a Procedure: Master the process of designing, updating, and managing effective procedures.
    • Goals of a Procedure: Clarify the objectives every SOP should meet to ensure reliability and compliance.
    • Good Procedure Writing Practices: Adopt best practices for writing SOPs, including:
      • Effective use of terminology
      • Optimal formats and layouts
      • Crafting clear and actionable steps and content
      • Incorporating familiar words and references
      • Using branching and conditional steps strategically
      • Proper use of precautions, warnings, and cautions
    • Procedure Styles: Learn about different procedural formats and when to use them.
    • Use of Electronic Information Networks for Procedure Access: Explore how technology enhances accessibility and usability of SOPs.

BONUS:

    1. PDF copy of the presentation handout for your future reference.
    2. Soft copy of the certificate of completion on request.
    3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

Who is this course for

Everybody Benefits from Watching This. Even Better When Done as a Group!

    • Leaders Seeking to Improve Team Performance and Reduce Costly Errors
    • Department Heads Looking to Enhance Productivity and Compliance
    • Professionals Aiming to Reduce Operational Bottlenecks and Improve Output
    • Training Managers Focused on Creating Targeted Learning Paths for Teams
    • HR Professionals Driving Organizational Change Through Skill Development
    • Quality Assurance Specialists Striving to Minimize Errors and Ensure Excellence
    • Compliance Officers Seeking to Avoid Penalties and Audit Issues
    • Operations Managers Aiming for Seamless Execution of Daily Processes
    • Individuals Aspiring to Advance Their Career Through Specialized Expertise

Everybody Benefits from Watching This. Even Better When Done as a Group!

    • Leaders Seeking to Improve Team Performance and Reduce Costly Errors
    • Department Heads Looking to Enhance Productivity and Compliance
    • Professionals Aiming to Reduce Operational Bottlenecks and Improve Output
    • Training Managers Focused on Creating Targeted Learning Paths for Teams
    • HR Professionals Driving Organizational Change Through Skill Development
    • Quality Assurance Specialists Striving to Minimize Errors and Ensure Excellence
    • Compliance Officers Seeking to Avoid Penalties and Audit Issues
    • Operations Managers Aiming for Seamless Execution of Daily Processes
    • Individuals Aspiring to Advance Their Career Through Specialized Expertise

Instructor Profile

Ginette Collazo, Ph.D., is an Industrial-Organizational Psychologist with 20 years of experience specializing in Engineering Psychology and Human Reliability—disciplines that study the interaction between human behavior and productivity. She has held leadership positions in training and human reliability programs in the pharmaceutical and medical device manufacturing industries. Nine years ago, Dr. Collazo founded Human Error Solutions (HES), a Florida-based boutique consulting firm, where she has positioned herself as one of the few Human Error Reduction Experts in the world. Under Dr. Collazo's leadership, HES developed a unique methodology for human error investigations, cause determination, CAPA development, and ...

Ginette Collazo, Ph.D., is an Industrial-Organizational Psychologist with 20 years of experience specializing in Engineering Psychology and Human Reliability—disciplines that study the interaction between human behavior and productivity. She has held leadership positions in training and human reliability programs in the pharmaceutical and medical device manufacturing industries.

Nine years ago, Dr. Collazo founded Human Error Solutions (HES), a Florida-based boutique consulting firm, where she has positioned herself as one of the few Human Error Reduction Experts in the world. Under Dr. Collazo’s leadership, HES developed a unique methodology for human error investigations, cause determination, CAPA development, and effectiveness, which has been implemented and proven across various industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

She is the author of the book Human Error: Root Cause Determination Model, published in 2008. Dr. Collazo is also a speaker at prominent events such as Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and the Pharmaceutical Industry Association

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