Mastering SOPs: Techniques to Minimize Human Error
Are Your SOPs Making or Breaking Your Operations?
Instructor :
Ginette Collazo
Webinar ID:
11548
Date: APR 14, 2025 (MON)
Start Time: 10 AM PT - 11:30 AM PT
Duration: 90 Mins.
What will you learn
-
- Understanding The Rationale And Universal Purpose Of Procedures
- Exploring Human Error As A Root Cause
- Analyzing The Human Perspective In Procedure Use
- Ensuring Regulatory Compliance And Background Knowledge
- Setting Clear Goals For Effective Procedure Writing
- Developing Content And SOP Writing Outline
- Identifying Common ….
-
- Understanding The Rationale And Universal Purpose Of Procedures
- Exploring Human Error As A Root Cause
- Analyzing The Human Perspective In Procedure Use
- Ensuring Regulatory Compliance And Background Knowledge
- Setting Clear Goals For Effective Procedure Writing
- Developing Content And SOP Writing Outline
- Identifying Common Mistakes And Causes
- Implementing Good Procedure Writing Practices
- Utilizing Procedure Styles And Electronic Information Networks
Course Description
Human error is a leading cause of quality and production losses across many industries. While it may be impossible to completely eliminate human error, many performance issues can be prevented with the right strategies. It all begins at the design stage.
Key aspects of this course:
-
- Understanding the role of procedures in human reliability.
- Exploring human behavior and the psychology of error to identify and address weaknesses in instructions.
- Learning how to human-engineer procedures to improve their effectiveness.
- Practical strategies for improving and fixing SOPs to make them more user-friendly and error-resistant.
By the end of this 90-minute webinar, you’ll gain valuable insights into how to write SOPs that reduce human error and enhance overall performance. Whether you’re looking to improve existing procedures or create new ones, this course will equip you with the tools needed to boost reliability and minimize mistakes.
Join Now!
Human error is a leading cause of quality and production losses across many industries. While it may be impossible to completely eliminate human error, many performance issues can be prevented with the right strategies. It all begins at the design stage.
Key aspects of this course:
-
- Understanding the role of procedures in human reliability.
- Exploring human behavior and the psychology of error to identify and address weaknesses in instructions.
- Learning how to human-engineer procedures to improve their effectiveness.
- Practical strategies for improving and fixing SOPs to make them more user-friendly and error-resistant.
By the end of this 90-minute webinar, you’ll gain valuable insights into how to write SOPs that reduce human error and enhance overall performance. Whether you’re looking to improve existing procedures or create new ones, this course will equip you with the tools needed to boost reliability and minimize mistakes.
Join Now!
Why you should attend
“Procedures account for over 40% of human error events in manufacturing, making them a critical focus area for improvement.”
Additionally, the majority of regulatory citations are directly related to procedural shortcomings. This highlights the dual importance of procedures in both execution and audits.
To ensure procedures are effective, they must be written with the user in mind while also including all necessary information for regulatory compliance. However, many procedures contain weaknesses that negatively impact productivity, quality, and regulatory standing.
In this session, we will discuss how to develop content and create formats specifically designed to reduce human error in procedures. By attending, you’ll learn how to write procedures that not only meet regulatory requirements but also enhance overall operational performance.
Enroll Now!
“Procedures account for over 40% of human error events in manufacturing, making them a critical focus area for improvement.”
Additionally, the majority of regulatory citations are directly related to procedural shortcomings. This highlights the dual importance of procedures in both execution and audits.
To ensure procedures are effective, they must be written with the user in mind while also including all necessary information for regulatory compliance. However, many procedures contain weaknesses that negatively impact productivity, quality, and regulatory standing.
In this session, we will discuss how to develop content and create formats specifically designed to reduce human error in procedures. By attending, you’ll learn how to write procedures that not only meet regulatory requirements but also enhance overall operational performance.
Enroll Now!
Areas Covered
-
- The Rationale for Procedure Use
- Universal Purpose of Procedures
- Human Error as a Root Cause
- The Human Perspective
- Regulatory Compliance Background
- Goals of a Procedure
- SOP Writing Outline
- Content Development
- Common Mistakes and Causes
- The Thinking and Reading Process
- Good Procedure Writing Practices (Terminology, Formats, Layouts, Mixed Cases, Steps Content, Familiar Words, References, Branching, Conditional Steps, the Use of “Precautions,” “Warnings,” and “Cautions”)
- Procedure Styles
- How to Create and Maintain a Procedure
- Use of Electronic Information Networks for Procedure Access
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
-
- The Rationale for Procedure Use
- Universal Purpose of Procedures
- Human Error as a Root Cause
- The Human Perspective
- Regulatory Compliance Background
- Goals of a Procedure
- SOP Writing Outline
- Content Development
- Common Mistakes and Causes
- The Thinking and Reading Process
- Good Procedure Writing Practices (Terminology, Formats, Layouts, Mixed Cases, Steps Content, Familiar Words, References, Branching, Conditional Steps, the Use of “Precautions,” “Warnings,” and “Cautions”)
- Procedure Styles
- How to Create and Maintain a Procedure
- Use of Electronic Information Networks for Procedure Access
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
Who is this course for
Reap the Rewards of This Training Individually or as a Group for Collective Growth!
-
- Quality Assurance Manager
- Compliance Officer
- Operations Manager
- Process Engineer
- Manufacturing Supervisor
- Regulatory Affairs Specialist
- Production Manager
- Training and Development Manager
- Documentation Specialist
Reap the Rewards of This Training Individually or as a Group for Collective Growth!
-
- Quality Assurance Manager
- Compliance Officer
- Operations Manager
- Process Engineer
- Manufacturing Supervisor
- Regulatory Affairs Specialist
- Production Manager
- Training and Development Manager
- Documentation Specialist
Instructor Profile
Ginette Collazo, Ph.D., is an Industrial-Organizational Psychologist with 20 years of experience specializing in Engineering Psychology and Human Reliability—disciplines that study the interaction between human behavior and productivity. She has held leadership positions in training and human reliability programs in the pharmaceutical and medical device manufacturing industries.
Nine years ago, Dr. Collazo founded Human Error Solutions (HES), a Florida-based boutique consulting firm, where she has positioned herself as one of the few Human Error Reduction Experts in the world. Under Dr. Collazo’s leadership, HES developed a unique methodology for human error investigations, cause determination, CAPA development, and effectiveness, which has been implemented and proven across various industries globally. This scientific method has been applied in critical quality situations and workplace accidents.
She is the author of the book Human Error: Root Cause Determination Model, published in 2008. Dr. Collazo is also a speaker at prominent events such as Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and the Pharmaceutical Industry Association
