Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Effectively Approach Them
Master Effective Methods for Dealing With Difficult People To Win Cooperation & Trust!
Instructor :
Chris DeVany
Webinar ID:
4881
Date: 6 January 23, FRI
Start Time: 10 am PT
Duration: 1 Hr.
What you will learn
- What Makes People “Difficult”?
- Understanding Resistance and How to deal with it?
- The 5 Most Challenging Types of “Difficult People” and How to Deal with Them?
- How to Utilize Your Team Members to Help You Deal with Difficult People?
- What Makes People “Difficult”?
- Understanding Resistance and How to deal with it?
- The 5 Most Challenging Types of “Difficult People” and How to Deal with Them?
- How to Utilize Your Team Members to Help You Deal with Difficult People?
- Action Planning: What Steps Will I Take to More Effectively Deal with Difficult People?
Course Description
Work relationships can be tricky! The stress of dealing with difficult people can dampen your creativity and productivity, and degrades your ability to think clearly and make sound decisions.
Not knowing how to deal with difficult people effectively can leave you awake at night worrying, withdraw from work, or react in ways you later regret!
One-size-fits-all solutions do not work anymore – however, there is no need to throw up your hands or grin and bear it as if you have no choice!
In this interactive webinar, management coach and workplace expert Chris DeVany identifies 5 familiar types of difficult coworkers and provides strategies tailored to deal constructively with each.
Mr. DeVany offers a crucial perspective on how work relationships matter, as well as the tools you need to prevail on your terms!
You’ll get answers to questions such as:
- What’s behind my problem colleague’s behavior?
- How can I address a problematic situation when another person doesn’t cooperate?
- How you can utilize your team members to help you manage a difficult situation and more…
You’ll leave this webinar well-versed in the most effective methods for dealing with difficult people winning cooperation and trust, and ensuring that your people’s values and your organization’s goals are in sync.
Join Now!
Work relationships can be tricky! The stress of dealing with difficult people can dampen your creativity and productivity, and degrades your ability to think clearly and make sound decisions.
Not knowing how to deal with difficult people effectively can leave you awake at night worrying, withdraw from work, or react in ways you later regret!
One-size-fits-all solutions do not work anymore – however, there is no need to throw up your hands or grin and bear it as if you have no choice!
In this interactive webinar, management coach and workplace expert Chris DeVany identifies 5 familiar types of difficult coworkers and provides strategies tailored to deal constructively with each.
Mr. DeVany offers a crucial perspective on how work relationships matter, as well as the tools you need to prevail on your terms!
You’ll get answers to questions such as:
- What’s behind my problem colleague’s behavior?
- How can I address a problematic situation when another person doesn’t cooperate?
- How you can utilize your team members to help you manage a difficult situation and more…
You’ll leave this webinar well-versed in the most effective methods for dealing with difficult people winning cooperation and trust, and ensuring that your people’s values and your organization’s goals are in sync.
Join Now!
Why you should attend
Join this powerful but easy-to-follow interactive webinar to:
- Appreciate what makes people “difficult”
- Understand resistance and how to deal with it
- Develop an approach to dealing with the 5 most challenging types of “difficult people”
- Utilize your Team Members to help you deal with difficult people
- Understand the importance of self-awareness in developing sensitivity to and better communication with others
- How to utilize extensive practice in the principles of emotional intelligence
Action Planning: What steps will I take to more effectively deal with difficult people?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Enroll Now!
Join this powerful but easy-to-follow interactive webinar to:
- Appreciate what makes people “difficult”
- Understand resistance and how to deal with it
- Develop an approach to dealing with the 5 most challenging types of “difficult people”
- Utilize your Team Members to help you deal with difficult people
- Understand the importance of self-awareness in developing sensitivity to and better communication with others
- How to utilize extensive practice in the principles of emotional intelligence
Action Planning: What steps will I take to more effectively deal with difficult people?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!
Enroll Now!
Areas Covered
- What Makes People “Difficult”?
- Understanding Resistance and How to deal with it?
- The 5 Most Challenging Types of “Difficult People” and How to Deal with Them?
- How to Utilize Your Team Members to Help You Deal with Difficult People?
- Action Planning: What Steps Will I Take to More Effectively Deal with Difficult People?
- Understand the Importance of Self-awareness in Developing Sensitivity to and Better Communication with Others
- How to Utilize Extensive Practice in The Principles of Emotional Intelligence?
- What Makes People “Difficult”?
- Understanding Resistance and How to deal with it?
- The 5 Most Challenging Types of “Difficult People” and How to Deal with Them?
- How to Utilize Your Team Members to Help You Deal with Difficult People?
- Action Planning: What Steps Will I Take to More Effectively Deal with Difficult People?
- Understand the Importance of Self-awareness in Developing Sensitivity to and Better Communication with Others
- How to Utilize Extensive Practice in The Principles of Emotional Intelligence?
Who is this course for
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager and Team Leader
- HR Professionals
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager and Team Leader
- HR Professionals
Instructor Profile
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
